These billing terms apply to purchases made through teamfitlab.com. Please review your items, billing information, and order total before placing an order.

Accepted Payment Methods

Fitlab accepts the following credit and debit cards through Stripe:

  • Visa

  • Mastercard

  • American Express

  • Discover

Payment is subject to authorization by your card issuer.

Currency and Pricing

All product prices and payments are in U.S. dollars (USD).

Product prices include applicable taxes. No additional tax is added at checkout.

We currently charge a $4.99 flat shipping fee per order within the United States. Your order total, including shipping, is displayed before you confirm your purchase.

Billing Information

Please provide accurate and complete billing details, including your name, email address, and billing address. Your billing information should match the details held by your card issuer.

Incorrect or incomplete information may cause your payment to be declined or delay order processing.

Payment Authorization

By placing an order, you authorize Fitlab to charge your selected card for the total amount shown at checkout, including shipping.

Orders enter processing after successful payment confirmation. Please review your order carefully before submitting payment.

Declined or Unsuccessful Payments

If your payment is declined, check your card details, billing address, and available funds. You may also need to contact your card issuer or use another accepted card.

If you are unsure whether a payment was completed, please contact us before submitting another order to help avoid duplicate purchases.

A pending authorization may appear on your account even if a payment is unsuccessful. Your card issuer determines when any pending authorization is released.

Order Confirmation

After a successful purchase, we will send an order confirmation to the email address provided at checkout. Please keep this email for your records and use the order number when contacting us.

If you do not receive a confirmation, check your spam or junk folder. Contact us if you need help confirming your order status.

Payment Security

Card payments are processed through Stripe. Please enter payment information only through the secure checkout.

Do not send your full card number, security code, or other sensitive payment details by email or through our contact form.

Cancellations and Refunds

Cancellation requests are handled under our Cancellation Policy. You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

Returns and refunds are handled under our Returns & Refunds Policy. Approved refunds are issued to the original payment method and generally appear within 5–10 business days after approval, depending on your card issuer or financial institution.

Billing Questions

If you notice an unexpected charge, believe you were charged more than once, or have another billing question, please contact us with your order number and a description of the issue. Do not include full card details.

Fitlab

Email: [email protected]
Phone: (+1) 720-500-0202
Address: 304 Inverness Way S TL15, Englewood, CO 80112, United States
Customer Support Hours: Monday – Saturday, 6:00 AM – 6:30 PM MT