This Privacy Policy explains how Fitlab collects, uses, and shares personal information when you visit teamfitlab.com, place an online order, create an account, or contact us.

1. Information We Collect

Information You Provide

Depending on how you interact with our store, we collect:

  • Contact details: your name, email address, and phone number if provided.

  • Order details: billing and shipping addresses, products purchased, order amounts, and order history.

  • Account information: information you provide when creating or updating an account.

  • Customer support information: messages, return requests, and photos or other details you submit to help us resolve an issue.

Payment Information

Payments are processed through Stripe. Payment card details are collected and processed through the payment service used at checkout.

We receive information needed to manage your purchase, such as payment status, transaction references, and limited payment method details. Please do not send full card numbers or security codes by email or through our contact form.

Information Collected Automatically

When you use our website, we and our service providers may collect information such as:

  • IP address and approximate location derived from it.

  • Browser, device, and operating system information.

  • Pages viewed, referring websites, and interactions with our store.

  • Cookie identifiers and information about advertising interactions.

2. How We Use Information

We use personal information to:

  • Process payments and fulfill orders.

  • Send order confirmations, shipping updates, and service messages.

  • Manage accounts and respond to questions.

  • Handle cancellations, returns, refunds, and delivery issues.

  • Detect suspicious transactions and protect our website.

  • Understand website use and improve the shopping experience.

  • Measure advertising performance and support our advertising activities.

  • Maintain business records and meet applicable legal obligations.

3. How We Share Information

We share relevant information with service providers and other parties when needed for the purposes described in this policy, including:

  • Payment processing: Stripe and relevant financial institutions.

  • Order fulfillment and delivery: fulfillment partners and carriers, including USPS, UPS, and FedEx.

  • Website operations: hosting, technical support, and related service providers.

  • Analytics and advertising: Google Analytics and Google Ads.

  • Professional and legal support: advisers, authorities, or other parties where necessary to comply with law, address disputes, prevent fraud, or protect rights and safety.

Information may also be disclosed as part of a business transfer, such as a merger or sale, subject to applicable privacy requirements.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support shopping functions, understand website activity, and measure advertising.

These technologies may support:

  • Keeping items in your shopping cart.

  • Maintaining account sessions and website preferences.

  • Understanding which pages and products visitors use.

  • Measuring visits and purchases associated with advertisements.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect features such as account access or shopping cart functionality.

Browser cookie settings and advertising preferences control different activities. Disabling cookies alone may not stop all analytics or advertising-related data processing.

5. Google Analytics and Google Ads

We use Google Analytics to understand how visitors interact with our website and Google Ads to advertise our products and measure campaign performance.

Depending on the features enabled and applicable choices, these services may collect or receive information about website visits, device identifiers, and interactions with advertisements. Google may use this information to provide measurement services and, depending on settings and permissions, personalize advertising.

Learn more about how Google uses information from websites that use its services.

You can manage personalized advertising preferences through Google’s advertising settings. Google also offers a Google Analytics opt-out browser add-on.

6. Stripe Payment Processing

Stripe processes personal and transaction information to facilitate payments, authenticate transactions, and help prevent fraud.

For information about Stripe’s handling of personal information, please review the Stripe Privacy Policy.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the type of information, our relationship with you, and requirements relating to accounting, taxes, fraud prevention, disputes, and other legal obligations.

A request to delete information may not require us to delete records we must retain for these purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

No website, storage system, or transmission method is completely secure. Please keep account credentials confidential and avoid including unnecessary sensitive information in messages to us.

9. Your Privacy Choices and Requests

Depending on where you live and which laws apply, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain uses or disclosures for targeted advertising, sale, or sharing, as those terms are defined by applicable law.

  • Appeal a decision about a privacy request where that right applies.

To submit a request, email [email protected] and describe what you would like us to do. We may need to verify your identity before responding. Please do not send identification documents unless we request them through an appropriate process.

We will respond as required by applicable law and will not discriminate against you for exercising a protected privacy right.

Sharing information through advertising technologies may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain state laws, depending on how those technologies are configured and used.

10. Children’s Privacy

Our online store is intended for a general audience and is not directed to children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to external websites, including social media pages and carrier tracking services. Their handling of information is governed by their own privacy policies.

12. Where Information Is Processed

Although we ship orders only within the United States, our service providers may process or store information in other countries. International shipping availability does not determine where personal information is processed.

13. Changes to This Policy

We may update this policy to reflect changes in our practices, services, or applicable requirements. Updated versions will be posted on this page. Where required, we will provide additional notice or obtain consent for material changes.

14. Contact Us

For questions about this policy or requests concerning your personal information, please contact:

Fitlab

Email: [email protected]
Phone: (+1) 720-500-0202
Address: 304 Inverness Way S TL15, Englewood, CO 80112, United States
Customer Support Hours: Monday – Saturday, 6:00 AM – 6:30 PM MT