These Terms of Service apply to your use of teamfitlab.com and purchases made through our online store. In these terms, “Fitlab,” “we,” “us,” and “our” refer to the retailer operating this website.

By using our website or placing an order, you agree to these terms. If you do not agree, please do not use the website or make a purchase.

1. Our Online Store

Fitlab offers fitness equipment and accessories to customers within the United States. Online orders are processed and shipped from within the United States.

Our online store operates separately from local store inventory. Products and availability at our Englewood, Colorado location may differ from those shown on teamfitlab.com. Online purchases are handled as orders for delivery.

2. Using Our Website

You agree to use our website for lawful purposes and provide accurate information when placing an order or contacting us.

You must not attempt to gain unauthorized access, interfere with website operations, submit fraudulent orders, or use another person’s payment information without authorization.

If you create an account, you are responsible for keeping your login information secure. Please notify us if you believe someone has accessed your account without permission.

3. Product Information and Availability

We aim to provide accurate product descriptions, images, specifications, prices, and availability. Please review the details on the relevant product page before purchasing.

Colors may appear differently depending on your screen. Any such display differences do not change the product specifications or your rights if an item is defective, damaged, or incorrectly supplied.

If we identify a material error affecting your order, or an item becomes unavailable, we will contact you to explain the issue and available options. We will not substitute a materially different product or charge a higher price without your agreement.

If we cannot fulfill an order, we will cancel the affected items and refund any payment collected for them.

4. Prices, Taxes, and Payment

All prices and transactions are in U.S. dollars (USD). Product prices include applicable taxes, and no additional tax is added at checkout.

A $4.99 flat shipping fee per order applies to deliveries within the United States. Your total is displayed before you place your order.

We accept Visa, Mastercard, American Express, and Discover through Stripe. By submitting an order, you confirm that you are authorized to use the selected payment method and authorize payment of the displayed total.

Please refer to our Billing Terms & Conditions for additional payment information.

5. Orders and Confirmation

Please check your items, quantities, contact details, and delivery address before placing an order.

After a successful purchase, we will email an order confirmation. Orders enter processing after successful payment confirmation.

We may need to contact you to clarify order information or resolve a payment, availability, or delivery issue. If we cannot fulfill your order, we will notify you and refund the amount paid for the canceled portion. If the entire order is canceled before shipment, the refund includes the original shipping fee.

6. Shipping and Delivery

We currently ship within the United States only. Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you.

Orders are typically processed within 1–3 business days, Monday–Saturday, excluding U.S. federal holidays. Our order cutoff is 5:00 PM Mountain Time (MT).

Standard shipping typically takes 3–7 business days after processing, using USPS, UPS, or FedEx. Delivery estimates are not guaranteed dates.

Please review our Shipping Policy for details about tracking, address corrections, delays, lost shipments, and undeliverable packages.

7. Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not shipped. A cancellation request is complete only when we confirm it.

Once an order has shipped, it cannot be canceled. Eligible items may be returned after delivery under our Returns & Refunds Policy.

Please refer to our Cancellation Policy for instructions and refund details.

8. Returns and Refunds

You may request an eligible return within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

Customers pay return shipping for change-of-mind returns. Fitlab covers necessary return shipping for defective, damaged, or incorrectly supplied items. Please report these issues within 7 days of delivery.

We do not charge a restocking fee or offer direct exchanges. To purchase a different item, request an eligible return and place a new order separately.

For change-of-mind returns, the original shipping fee is non-refundable. When a refund is due to an error by Fitlab or a damaged, defective, or incorrectly supplied item, we also refund the original shipping fee.

Returned items are typically inspected within 1–2 business days of receipt. Approved refunds are issued to the original payment method and generally appear within 5–10 business days after approval.

Please review our Returns & Refunds Policy for the full conditions and return instructions.

9. Product Use

Use products according to their instructions, intended purpose, and any stated limitations. Check equipment for wear or damage before use, and stop using an item if it appears unsafe.

Product descriptions provide general information about the equipment. They do not constitute personalized medical advice or guarantee a particular fitness result.

10. Website Content

Content owned by Fitlab, including our original text, branding, and website design, may not be copied or used commercially without permission, except as permitted by law.

Other product names, trademarks, and materials remain the property of their respective owners. Their appearance on our website does not by itself imply an affiliation or endorsement.

11. Privacy and Third-Party Services

Our Privacy Policy explains how we collect, use, and share information when you browse our website, contact us, or place an order.

We use third-party services to support functions such as payment processing, shipping, and website operations. Links to external websites may also appear on our site. Those websites have their own terms and privacy practices.

12. Website Availability and Responsibility

We take reasonable steps to keep the website available and its information accurate, but interruptions or technical errors may occur.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limits any consumer rights available under applicable law. These terms do not remove our responsibilities for fulfilling orders, correcting our errors, or providing refunds when required.

13. Resolving Questions or Concerns

If you have a concern about a purchase or these terms, please contact us with the relevant details so we can review it and work toward a resolution.

These terms are subject to applicable U.S. federal law and Colorado law, without limiting any mandatory protections available to you under applicable law.

14. Changes to These Terms

We may update these terms to reflect changes to our website or business practices. Updated terms will be posted on this page.

Changes will not retroactively reduce the terms agreed to for an existing order unless required by law or agreed with you.

15. Contact Us

Fitlab

Email: [email protected]
Phone: (+1) 720-500-0202
Address: 304 Inverness Way S TL15, Englewood, CO 80112, United States
Customer Support Hours: Monday – Saturday, 6:00 AM – 6:30 PM MT