This policy applies to online orders placed through teamfitlab.com.

Cancellation Window

You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

The 24-hour window begins when your order is placed and includes time outside customer support hours. Please send your request as soon as possible.

How to Request a Cancellation

Email [email protected] with:

  • Your order number.

  • The name and email address used for the order.

  • Whether you wish to cancel the entire order or a specific item.

Our team will check the shipment status and confirm whether your cancellation can be completed. Sending a request does not by itself confirm that the order has been canceled.

Orders That Have Shipped

Once an order has shipped, it cannot be canceled, even if the request is made within 24 hours of purchase.

If your order has already shipped or is no longer eligible for cancellation, you may request a return after delivery under our Returns & Refunds Policy.

Refunds for Canceled Orders

For a successfully canceled order, we refund the amount paid for the canceled items. If the entire order is canceled before shipment, we also refund the $4.99 shipping fee.

We do not charge a cancellation fee.

Refunds are issued to the original payment method. Please allow 5–10 business days after cancellation approval for the refund to appear, depending on your card issuer or financial institution.

Contact Us

Fitlab

Email: [email protected]
Phone: (+1) 720-500-0202
Address: 304 Inverness Way S TL15, Englewood, CO 80112, United States
Customer Support Hours: Monday – Saturday, 6:00 AM – 6:30 PM MT