Fitlab ships online orders within the United States. Orders placed through teamfitlab.com are processed and shipped from within the United States.

Shipping Destinations

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.

Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.

Our processing days are Monday–Saturday, excluding U.S. federal holidays. Processing time is separate from shipping transit time.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Mountain Time (MT).

Orders received before the cutoff enter processing that business day. Orders received at or after the cutoff, on Sundays, or on U.S. federal holidays enter processing on the next business day. The cutoff does not guarantee same-day shipment.

Estimated Delivery Time

Standard delivery typically takes 3–7 business days after processing. Orders are shipped through USPS, UPS, or FedEx, depending on the shipment and destination.

Including processing, the estimated time from order confirmation to delivery is 4–10 business days. These timeframes are estimates and are not guaranteed delivery dates.

Shipping Fees

We charge a flat shipping rate of $4.99 per order within the United States. This fee is displayed before you place your order.

Product prices include applicable taxes. No additional tax is added at checkout.

Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information. Tracking updates may not appear immediately after the shipping label is created.

You can follow your shipment through the carrier’s tracking service. If you cannot locate your shipping confirmation, please contact us for assistance.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will attempt to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or shipped.

If an incorrect or incomplete address causes a package to be returned, additional shipping charges may apply to resend it. We will explain any charges and obtain your agreement before arranging reshipment.

Delivery Delays

Delivery may take longer because of severe weather, carrier disruptions, high shipping volumes, federal holidays, or access restrictions at the delivery address.

If we become aware of a significant processing or shipping delay affecting your order, we will contact you using the details provided at checkout. Please contact us if your shipment has passed its estimated delivery timeframe.

Lost, Damaged, or Incorrect Shipments

Lost or Missing Packages

If tracking shows your package as delivered but you have not received it, please check the delivery location and ask household members or building staff whether they accepted it.

If you still cannot locate the package, contact us. We will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a replacement at no additional charge or a refund.

Damaged or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged or you receive the wrong item. Include your order number, a description of the issue, and photos of the item and packaging when available.

We will review the issue and provide instructions for a replacement or refund, as appropriate. Fitlab covers necessary return shipping and replacement shipping when the issue is due to a defective, damaged, or incorrectly supplied item.

Undeliverable or Returned Packages

If a carrier returns a package as undeliverable, we will review the reason and contact you to discuss reshipment or a refund.

If the return resulted from an address error provided by the customer, reshipment charges may apply with the customer’s agreement. If you choose a refund instead, the original $4.99 shipping fee is non-refundable unless the delivery issue was caused by Fitlab.

If the issue was caused by Fitlab, we will arrange reshipment at no additional charge or provide a refund, including the original shipping fee.

Contact Us

For shipping questions or assistance with a delivery, please contact:

Fitlab

Email: [email protected]
Phone: (+1) 720-500-0202
Address: 304 Inverness Way S TL15, Englewood, CO 80112, United States
Customer Support Hours: Monday – Saturday, 6:00 AM – 6:30 PM MT