Products & Our Store

1. What does Fitlab sell?

Fitlab offers fitness equipment and accessories for strength training, yoga, Pilates, mobility, and everyday exercise. Please review individual product pages for features and specifications.

2. Is online inventory the same as local store inventory?

Local store inventory may differ from the selection on teamfitlab.com. An online listing does not confirm availability at our Englewood store, and items available locally may not appear online.

Orders placed through our website are handled as orders for delivery. Please contact us directly with questions about local store availability.

Shipping & Delivery

3. Where do you ship?

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you.

4. Where are online orders shipped from?

Orders placed through teamfitlab.com are processed and shipped from within the United States.

5. How long will my order take to arrive?

Order processing typically takes 1–3 business days. Standard shipping then takes approximately 3–7 business days after processing.

The estimated total timeframe is 4–10 business days. Delivery dates are estimates and may be affected by carrier disruptions, weather, holidays, or other delays.

Our processing days are Monday–Saturday, excluding U.S. federal holidays.

6. What is your order cutoff time?

Our cutoff is 5:00 PM Mountain Time (MT).

Orders received before the cutoff enter processing that business day. Orders received at or after the cutoff, on Sundays, or on U.S. federal holidays enter processing on the next business day. This does not guarantee same-day shipment.

7. How much does shipping cost?

Shipping costs $4.99 per order within the United States. The fee is displayed before you confirm your purchase.

8. Which carriers do you use?

We ship through USPS, UPS, or FedEx, depending on the shipment and destination.

9. How can I track my order?

Once your order ships, we will email your shipping confirmation and tracking information. Tracking updates may take time to appear after a shipping label is created.

If you cannot find your confirmation email, please contact us with your order number.

10. Can I correct my shipping address?

Contact us as soon as you notice an error. We will attempt to update the address before shipment, but changes cannot be guaranteed once processing has begun or the order has shipped.

If an address error causes a package to be returned, a reshipping charge may apply. We will explain the charge and obtain your agreement before resending the package.

11. What if my package is delayed or missing?

Contact us if your shipment has passed its estimated delivery timeframe.

If tracking shows “Delivered,” first check the delivery location and ask household members or building staff whether they accepted the package. If it remains missing, contact us so we can investigate with the carrier.

Once a shipment is confirmed lost, we will arrange a replacement at no additional charge or a refund.

12. What happens if my package is returned as undeliverable?

We will review the reason and contact you about reshipment or a refund.

If the package was returned because of an address error you provided, reshipping charges may apply with your agreement. If you choose a refund instead, the original shipping fee is non-refundable unless the delivery issue was caused by Fitlab.

If Fitlab caused the issue, we will arrange reshipment at no additional charge or a refund that includes the original shipping fee.

Payments & Cancellations

13. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. All transactions are processed in U.S. dollars (USD).

14. Will tax be added at checkout?

No. Product prices include applicable taxes, so no additional tax is added at checkout. The $4.99 shipping fee is shown separately before you place your order.

15. Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided it has not shipped.

Email [email protected] with your order number and cancellation request. Cancellation is complete only when our team confirms it.

Once an order has shipped, it cannot be canceled. You may request an eligible return after delivery.

16. Will I receive a full refund if my order is canceled?

If your entire order is successfully canceled before shipment, we refund the full amount paid, including the $4.99 shipping fee. We do not charge a cancellation fee.

Refunds are issued to the original payment method and generally appear within 5–10 business days after approval, depending on your financial institution.

Returns & Refunds

17. What is your return window?

You may request an eligible return within 30 days of delivery.

Items must be unused, unworn, and in their original condition, with their original packaging and included accessories. Your order number or another proof of purchase is required.

18. How do I start a return?

Email [email protected] with your order number, the item you wish to return, and the reason.

We will review your request and provide instructions and the return address. Please do not send items to our business address unless we confirm it as the return destination.

19. Who pays for return shipping?

Customers pay return shipping for change-of-mind returns.

Fitlab covers necessary return shipping for defective, damaged, or incorrectly supplied items. We do not charge a restocking fee.

20. Is the original shipping fee refundable?

The original $4.99 shipping fee is non-refundable for change-of-mind returns.

When a refund is due to an error by Fitlab or a damaged, defective, or incorrectly supplied item, we also refund the original shipping fee.

21. What should I do if my item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging when available.

Keep the item and packaging while we review your request. We will provide instructions and arrange an appropriate resolution, such as a replacement or refund.

22. Do you offer exchanges?

We do not offer direct exchanges. If you want a different item, request an eligible return and place a new order separately.

A replacement arranged to resolve a damaged, defective, or incorrect shipment is handled separately from a change-of-mind exchange.

23. How long does a refund take?

Please allow 1–2 business days after we receive your return for inspection. We will notify you of the approval decision.

Approved refunds are issued to the original payment method and generally appear within 5–10 business days after approval, depending on your financial institution.

Customer Support

24. How can I contact Fitlab?

Email: [email protected]
Phone: (+1) 720-500-0202
Address: 304 Inverness Way S TL15, Englewood, CO 80112, United States
Customer Support Hours: Monday – Saturday, 6:00 AM – 6:30 PM MT

You can also use the form on our Contact Us page. For order assistance, please include your order number. Do not send full payment card details.

For complete conditions and procedures, please review our Shipping Policy, Returns & Refunds Policy, Cancellation Policy, and Billing Terms & Conditions.