Fitlab accepts eligible returns within 30 days of delivery for purchases made through teamfitlab.com. Please review the conditions and instructions below before returning an item.

Return Eligibility

To qualify for a return:

  • Contact us within 30 days of delivery.

  • Items must be unused, unworn, and in their original condition.

  • Items must be returned with their original packaging and included accessories.

  • Provide your order number or another proof of purchase.

Items used, altered, or damaged after delivery are not eligible for a change-of-mind return. If an item arrived damaged, defective, or incorrect, please follow the instructions below.

How to Request a Return

Email [email protected] with your order number, the item you wish to return, and the reason for your request.

Our team will review your request and provide return instructions, including the return shipping address. Please contact us before sending an item back. The business address listed on our website should not be used as a return destination unless we confirm it in your return instructions.

We recommend using a trackable shipping service and keeping your shipping receipt until your return is resolved.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because they changed their mind.

If the item is defective, arrived damaged, or was incorrectly supplied by Fitlab, we will cover the necessary return shipping costs and provide instructions.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number, a description of the issue, and photos of the item and packaging when available. Please retain the item and packaging while we review your request.

We will work with you to arrange an appropriate resolution, such as a replacement or refund. If a return is required, Fitlab will cover the necessary return shipping costs.

Return Inspection and Refund Timing

Once we receive your return, please allow 1–2 business days for inspection. We will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your card issuer or financial institution.

For return processing, business days are Monday–Saturday, excluding U.S. federal holidays. Your financial institution may follow a different processing schedule.

If your refund has not appeared after this timeframe, please contact us for assistance.

Refund Amount and Original Shipping Fees

For an approved change-of-mind return, we refund the price paid for the returned item. The original $4.99 shipping fee is non-refundable, and the customer remains responsible for return shipping costs.

When a refund is due to an error by Fitlab or a damaged, defective, or incorrectly supplied item, we will also refund the original shipping fee. Necessary return shipping costs will be covered by Fitlab.

Exchanges

We do not offer direct exchanges. If you would like a different item, request a return for the original item under this policy and place a new order separately.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

Once an order has shipped, it cannot be canceled. You may request a return after delivery, subject to the eligibility conditions in this policy.

Lost or Undeliverable Packages

If your package is missing or has been returned by the carrier, contact us so we can investigate. Please refer to our Shipping Policy for details about lost shipments, undeliverable packages, and reshipment charges.

Contact Us

For return or refund assistance, please contact:

Fitlab

Email: [email protected]
Phone: (+1) 720-500-0202
Address: 304 Inverness Way S TL15, Englewood, CO 80112, United States
Customer Support Hours: Monday – Saturday, 6:00 AM – 6:30 PM MT